Call Center Technician
Company: Com Net, Inc.
Location: Wapakoneta
Posted on: May 8, 2024
Job Description:
Call Support Technician Position Description:
- Answer live Technical Support telephone calls in an accurate
and professional manner
- Assist in the timely resolution of Internet connectivity,
e-mail and other ISP related issues
- Troubleshooting Internet related problems with the ability to
escalate unresolved matters in accordance with established policies
and procedures
- Enter all calls and transactions into a tracking database
Customer Service Representative Position Description:
- Answer live telephone calls in an accurate and professional
manner from Internet, Telephone, and Television customers
- Assist in the timely resolution of requests for new service,
changes to existing services, billing and trouble calls in
accordance with established policies and procedures
- Troubleshooting video and voice line problems with the ability
to escalate unresolved matters in accordance with established
policies and procedures
- Enter all calls and transactions into a tracking database Skill
Requirements:
- Experience in basic home networking including Wi-Fi
- Experience in TCP/IP and Internet applications
- Experience with Windows and Macintosh operating systems
- Ability to quickly analyze and pinpoint problems
- Exceptional writing skills and verbal communication skills
- Possess a positive, caring and helpful attitude
- Possess excellent telephone skills
- Have strong team orientation
- Ability to work flexible hours and weekends Position
Specifics
- Part-time
- $14.50 an hour
- Work-from-home opportunity
- This position is available for people who live in the following
states: IL, IN, MI, OH and TN Supplemental Pay
- Hourly rate with monthly performance incentive bonus
- Quarterly internet reimbursement Equal Opportunity
EmployerPI41b4866af31d-31181-32437878
Keywords: Com Net, Inc., Springfield , Call Center Technician, Professions , Wapakoneta, Ohio
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