Call Center Technician

Company: Com Net, Inc.
Location: Wapakoneta
Posted on: May 8, 2024

Job Description:

Call Support Technician Position Description:

• 
  
• Answer live Technical Support telephone calls in an accurate and professional manner
  
• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
  
• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  
• Enter all calls and transactions into a tracking database
  
  
  Customer Service Representative Position Description:
  
  
  • 
    
  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television customers
    
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
    
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
    
  • Enter all calls and transactions into a tracking database
    
    
    Skill Requirements:
    
    
    • 
      
    • Experience in basic home networking including Wi-Fi
      
    • Experience in TCP/IP and Internet applications
      
    • Experience with Windows and Macintosh operating systems
      
    • Ability to quickly analyze and pinpoint problems
      
    • Exceptional writing skills and verbal communication skills
      
    • Possess a positive, caring and helpful attitude
      
    • Possess excellent telephone skills
      
    • Have strong team orientation
      
    • Ability to work flexible hours and weekends
      
      
      Position Specifics
      
      
      • 
        
      • Part-time
        
      • $14.50 an hour
        
      • Work-from-home opportunity
        
      • This position is available for people who live in the following states: IL, IN, MI, OH and TN
        
        
        Supplemental Pay
        
        
        • 
          
        • Hourly rate with monthly performance incentive bonus
          
        • Quarterly internet reimbursement
          
          
          Equal Opportunity EmployerPI41b4866af31d-31181-32437878

Keywords: Com Net, Inc., Springfield , Call Center Technician, Professions , Wapakoneta, Ohio