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Processing Specialist

Company: Assurant
Location: Springfield
Posted on: January 11, 2019

Job Description:

We are always looking for great talent to fill current/future openings at Assurant. The Processing Specialist and Sr. Processing Specialists handle insurance documents on behalf of our financial institution clients, directly impacting the timeliness and accuracy of the homeowner---s property insurance coverage. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.
Processing Specialist is responsible for:

  • Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.
  • Identify policy type and determine appropriate action needed. For example: PUD, Townhome, Flood, Wind, etc.
  • Make appropriate updates to client database in order to meet regulatory obligations.
  • Make timely premium payments from established escrow accounts to ensure continuous coverage.
  • Manage time to handle multiple demands and competing priorities.
  • Meet deadlines and quality standards
  • Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
  • Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant---s commitments.
  • Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.
  • Address any questions, concerns, or suggestions in a timely and appropriate manner.
  • Build and maintain effective internal working relationships and support teamwork in meeting company goals.
  • Understand how the Processing Specialist role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
  • Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners. The Senior Processing Specialist performs the duties of the Processing Specialist role as listed above. The Senior Processing Specialist will also assist and mentor the Processing Specialist in his/her responsibilities. In addition, the Senior Processing role is responsible for researching and addressing escalated issues, training associates, and providing support to the team lead. Research and respond to escalated issues and identify root cause of illogical conditions presented from systems reports or client audits.
    • Formulate and implement internal remediation plans and external action plans with management approval.
    • Create timelines for client research requests and complete research on escalated issues.
    • Handle multiple clients and/or functions on a routine basis. Train and mentor Processing Specialists and support team lead as appropriate.
      • Identify procedural issues and formally develop and recommend solutions.
      • Provide support to team lead for workplace monitoring as needed.
      • Assist Processing Specialist with accurate and timely processing of documents to ensure proper insurance coverage for homeowners and to client satisfaction goals.
      • Assist Processing Specialist with communication and coordination with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
      • Understand how the Senior Processing Specialist role fits into the larger organizational context and ensure smooth handoff of work (incoming and outgoing)Basic Qualifications Required Experience, Skills, and Knowledge: Processing Specialist:
        • High school diploma or GED
        • Basic computer skills
        • Minimum of one year work experience Sr. Processing Specialist:
          • High school diploma or GED
          • Intermediate computer skills (ability to create and edit spreadsheets and Word documents)
          • Demonstrated understanding of insurance processing or title documents Preferred Qualifications Required Experience, Skills, and Knowledge: Processing Specialist:
            • Strong attention to detail
            • Ability to adapt well to change
            • Banking, finance, mortgage lending experience
            • Demonstrated ability to work successfully in an environment focused on production and quality Sr. Processing Specialist:
              • Two year degree
              • Three years insurance, banking, finance, mortgage lending, automobile titles or related experience
              • Strong written and verbal communication skills
              • Strong attention to detail
              • Ability to adapt well to change

                Keywords: Assurant, Springfield , Processing Specialist, Accounting, Auditing , Springfield, Ohio

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