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Senior Operations Analyst

Company: Assurant
Location: Springfield
Posted on: August 14, 2019

Job Description:

Assurant has an exciting opportunity for a Sr Operations Analyst within our Workforce Management team. This role is responsible for producing Command Center reports, providing root cause analysis, and presenting data from a variety of systems to align business initiatives and ensure client delivery. This is the perfect job if you enjoy ad hoc analysis and have a knack for simply presenting complex data to leaders to ensure large-scale business deliverables are met.Primary Job Accountabilities/Responsibilities

  • Provides project and analysis support in order to improve efficiency, enhance client service, and increase accuracy
  • Presents project scope, status, and results to all levels of management
  • Collects and analyzes data from a variety of systems, and develops processes to utilize that data on a go forward basis
  • Conducts business process analysis, needs assessments, and preliminary cost/benefit analysis in an effort to align business initiatives
  • Provides systems, administrative, and operational support in assisting with the development and implementation of new or existing products and processes
  • Analyzes existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods
  • Reviews organization functions and structure to avoid overlapping or duplication
  • Coordinates proposed policies, procedures, systems, forms and reports among departments
  • Identifies project requirements and estimates by coordinating activities with team sponsors, directing team members, interviewing customers, analyzing operations, and determining project scope, developing project specifications, and documenting results
  • Develops project estimates by identifying phases and elements, personnel requirements, and cost Basic Qualifications; Required Experience, Skills, and Knowledge
    • Bachelor's degree in Business, Finance, or related field
    • 3 years of experience in business analysis, data mining, and statistical analysis
    • 2 years of experience effectively prioritizing multiple tasks, projects, and deadlines
    • 2 yearswith Excel, PowerPoint, Word Preferred Experience, Skills, and Knowledge
      • Advanced degree
      • 2 years presenting information to leaders
      • Professional verbal and written communication skills
      • Applies advanced problem solving skills
      • Learns advanced and sophisticated analytical techniques
      • Experience with workforce management programs, such as Aspect or Nice

Keywords: Assurant, Springfield , Senior Operations Analyst, Accounting, Auditing , Springfield, Ohio

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