Office Coordinator
Company: PATH BEHAVIORAL HEALTHCARE
Location: Springfield
Posted on: January 20, 2023
Job Description:
Job DescriptionPATH BEHAVIORAL HEALTHCARE TITLE: Office
CoordinatorRESPONSIBLE TO: Site LeadSUMMARY: Under the supervision
of the Site Lead, the Office Coordinator will answer telephones,
schedule client services, perform insurance verification,
reschedule, and confirm client appointments, greet and check-in
clients, obtain client documentation and intake paperwork and scan
to the system, and move clients through a pre-determined schedule
of appointments at the office. Employee will also submit completed
care charges to billing and make follow-up appointments. BLOODBORNE
PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure
are not included in this position's duties. Supervisory
Responsibilities
- None Day-To-Day Responsibilities
- Answers all incoming calls in an efficient, pleasant, and
professional fashion. Schedules new clients for intake
appointments; provides explanation to client of what to bring and
what to expect at first appointment.
- Verifies client's insurance when scheduling.
- Works with clients and billing to resolve any client insurance
issues that impacts client's ability to receive treatment.
- Checks client in and scans all client-completed paperwork to
the electronic health record. Notifies provider of client's
arrival.
- Schedules client's return appointment and checks client out at
end of visit. Reviews and updates client's care record, submitting
to billing department.
- Serves to gather client information to assist billing
department in the event of a coding denial. Maintains professional
relationship with client as the face of Path Integrated Healthcare,
impacting the client's care experiences.
- Mails client satisfaction survey to client's seen that day by
the end of the workday.
- Requests and scans prior care records at the request of the
clinical providers at the site. Follows up on requests to ensure
that information is available.
- Manages mail, faxes, and office supply ordering for site.
Day-To-Day Team Member Responsibilities
- Willingly serves in a professional and collaborative capacity
with all other employees and Path Behavioral Healthcare.
- Fully understands and complies with all organizational
processes and policies
- Takes initiative to help clients and others. Professional
Development/Education
- Attends all company education seminars, seeks other
opportunities to grow knowledge of company and work
responsibilities.
- Participates in site team meetings, company meetings,
volunteers for special projects or committees that would enhance
professional growth. QUALIFICATIONS:Education: Preferred:
Bachelor's degree Required: High school diploma with experience as
noted belowCertification: Must hold active CPR certification
Experience/Skills: Preferred: 1-year recent clerical, customer
service or marketing experience in a behavioral health office
Minimum 5 years of experience in a clerical or customer
service-related field in a healthcare environment Physical Effort:
Requires working under stressful conditions or with interruptions.
Requires sitting, viewing computer monitors and keyboarding. Must
be able to lift 25 pounds Interpersonal Skills: Requires excellent
interpersonal and time management skills and a calm, professional
style of communication. Background: Must pass all federal and state
background checks. Educational and work history will be confirmed
in compliance with company policies. Required to pass all
pre-employment drug, alcohol, and Tb testing
Keywords: PATH BEHAVIORAL HEALTHCARE, Springfield , Office Coordinator, Administration, Clerical , Springfield, Ohio
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