Office Coordinator

Company: PATH BEHAVIORAL HEALTHCARE
Location: Springfield
Posted on: January 20, 2023

Job Description:

Job DescriptionPATH BEHAVIORAL HEALTHCARE TITLE: Office CoordinatorRESPONSIBLE TO: Site LeadSUMMARY: Under the supervision of the Site Lead, the Office Coordinator will answer telephones, schedule client services, perform insurance verification, reschedule, and confirm client appointments, greet and check-in clients, obtain client documentation and intake paperwork and scan to the system, and move clients through a pre-determined schedule of appointments at the office. Employee will also submit completed care charges to billing and make follow-up appointments. BLOODBORNE PATHOGEN CATEGORY I: Tasks with actual blood/body fluid exposure are not included in this position's duties. Supervisory Responsibilities

• None Day-To-Day Responsibilities
  • Answers all incoming calls in an efficient, pleasant, and professional fashion. Schedules new clients for intake appointments; provides explanation to client of what to bring and what to expect at first appointment.
    • Verifies client's insurance when scheduling.
    • Works with clients and billing to resolve any client insurance issues that impacts client's ability to receive treatment.
    • Checks client in and scans all client-completed paperwork to the electronic health record. Notifies provider of client's arrival.
    • Schedules client's return appointment and checks client out at end of visit. Reviews and updates client's care record, submitting to billing department.
      • Serves to gather client information to assist billing department in the event of a coding denial. Maintains professional relationship with client as the face of Path Integrated Healthcare, impacting the client's care experiences.
      • Mails client satisfaction survey to client's seen that day by the end of the workday.
      • Requests and scans prior care records at the request of the clinical providers at the site. Follows up on requests to ensure that information is available.
      • Manages mail, faxes, and office supply ordering for site. Day-To-Day Team Member Responsibilities
        • Willingly serves in a professional and collaborative capacity with all other employees and Path Behavioral Healthcare.
        • Fully understands and complies with all organizational processes and policies
        • Takes initiative to help clients and others. Professional Development/Education
          • Attends all company education seminars, seeks other opportunities to grow knowledge of company and work responsibilities.
          • Participates in site team meetings, company meetings, volunteers for special projects or committees that would enhance professional growth. QUALIFICATIONS:Education: Preferred: Bachelor's degree Required: High school diploma with experience as noted belowCertification: Must hold active CPR certification Experience/Skills: Preferred: 1-year recent clerical, customer service or marketing experience in a behavioral health office Minimum 5 years of experience in a clerical or customer service-related field in a healthcare environment Physical Effort: Requires working under stressful conditions or with interruptions. Requires sitting, viewing computer monitors and keyboarding. Must be able to lift 25 pounds Interpersonal Skills: Requires excellent interpersonal and time management skills and a calm, professional style of communication. Background: Must pass all federal and state background checks. Educational and work history will be confirmed in compliance with company policies. Required to pass all pre-employment drug, alcohol, and Tb testing

Keywords: PATH BEHAVIORAL HEALTHCARE, Springfield , Office Coordinator, Administration, Clerical , Springfield, Ohio