Patient Service Representative- Stonegate Family Health
Company: Central Ohio Primary Care - Employees
Location: Reynoldsburg
Posted on: February 18, 2026
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Job Description:
Job Description Job Description The Patient Service
Representative is a key point of contact for patients and provides
patients and guests with a positive customer service experience
from start to finish during their visit. Full Time/Benefits
Eligible Mon, Tues, Thurs, Friday - 7:45am-5:00pm, Wed -
7:45am-12:00pm Reynoldsburg, OH Essential Duties and
Responsibilities: Ensure patients have a positive experience during
their visit, whether in-person, telehealth and/or over the phone.
Communicate regularly with clinical staff to ensure patients and
office needs are met. Collaborate with team to create a positive
patient experience. Greet patients and complete established
check-in procedures upon arrival. Responsible for registration,
including data entry of patient information and insurance
verification. Collect copays, deductibles and/or outstanding
balances. Responsible for checking patients out and scheduling
follow up appointments and communicating necessary items at time of
check out. Answer phone calls and email inquiries from patients and
COPC administrative departments in a timely manner; direct or
escalate inquiries when needed. Contact patients for appointment
reminders or scheduling purposes. Complete clerical tasks including
but not limited to distributing mail and reports, filing, scanning,
scheduling, data input, management of electronic fax inbox and
general support to all office personnel. Ensure confidentiality of
patient data and stay up to date with HIPAA regulations. Working
patient portal with potential to rotate to the front office working
check-in and check-out. Referrals EPIC Duties Qualifications:
Experience, Education, Licensures & Certifications Preferred: 1
year of administrative experience in a healthcare related setting
Required: High School diploma or GED; or at least six (6) months
customer service or healthcare experience Knowledge, Skills &
Abilities Excellent interpersonal and verbal communication skills;
as well as interpersonal relationship building abilities; Strong
organizational and written communication skills; Ability to
multi-task, prioritize, manage time effectively and respond timely
to patients and/or visitors; Strong knowledge of HIPAA guidelines
and understanding of patient privacy and ability to demonstrate a
high level of confidentiality; Ability to work independently and in
a team environment; and able to lead by example; Excellent computer
skills, knowledge of Microsoft programs, and understanding of
Electronic Health Record ( EHR systems)
Keywords: Central Ohio Primary Care - Employees, Springfield , Patient Service Representative- Stonegate Family Health, Administration, Clerical , Reynoldsburg, Ohio
