Customer Service Representative and Job Dispatcher
Company: RooterMan of Muncie
Location: Muncie
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Benefits: Dental insurance
Health insurance Opportunity for advancement Paid time off Job
Summary First and foremost, your role as a Client Care
Representative/Dispatche r is vital to the company's success. You
are the first chance to make an impactful impression on our
customers. Benefits/Perks Benefits : Health insurance per diems
Base Salary Bonus Opportunity : Performance-based commissions and
bonuses Time Off: Paid holidays and accruable vacation Flexible
work schedule : Can accommodate midweek appointments Paid New Hire
Training : Onboarding includes learning alongside a trained
technician Learn a New Trade: Develop skills within the industry
Supportive Work Environment : Team celebrates achievements and
collaborates in their approach to problem-solving Small Business :
Local business with an owner who works alongside the team each day
Mentorship Opportunities : Ongoing training and career development
Responsibilities Promptly answer incoming phone calls Caringly
assist callers with their needs Effectively communicate via
LiveChat, Email, and other forms of electronic communications
Accurately schedule repair appointments based on service area and
scope of work Actively communicate with the Dispatch Team regarding
availability and skill sets Assist other team members as needed to
accomplish shared goals Qualifications Computer and data entry
proficiency (Microsoft Office and iOS) Previous Call
Center/Dispatch experience preferred Working knowledge of
ServiceTitan is a plus Friendly, outgoing, and service driven
Company Overview 24-hour residential and commercial plumbing
service and repair company looking for our next plumbing
superstars! This is not your typical old-school plumbing shop- we
are a fast-paced and one-of-a-kind operation.
Keywords: RooterMan of Muncie, Springfield , Customer Service Representative and Job Dispatcher, Customer Service & Call Center , Muncie, Ohio
