Sales Engineer - Springfield, OH
Posted on: May 28, 2023
Country: United States (US)
Location: Springfield , Ohio (US-OH)
At Konecranes, we believe that great customer experience is built
on the people behind the Konecranes name - people committed to
providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
We believe diversity drives business success and is the foundation
for our growth. We welcome different backgrounds and skills that
enrich our community and we promote a place where we can ALL be
ourselves. This is what makes Konecranes a unique place to
POSITION TITLE:Sales Engineer
REPORTS TO:Customer Service Manager - New Equipment
- Prepare commercial and technical proposals for overhead
material handling equipment to be utilized in a production or
maintenance capacity in a variety of industrial environments (power
plants, general manufacturing, steel mills, pulp and paper mills,
- Establish distributor (customer) requirements.Analyze material
handling application including physical environment (temperature,
location, dust, humidity, presence of gases or vapors, etc.),
industrial process (types of loads, precise load handling, weight
of loads, throughput requirements, reliability factors such as
up-time, whether equipment is part of process or for maintenance,
required safety features, etc.), type of controls (2-speed,
variable frequency, radio, etc.), capacity, voltage, speed, duty
class, design standards (European, US, Canadian, International),
and local codes (construction/electrical).Review and interpret
specifications, discuss with distributor and make technical
suggestions or present options to enhance productivity and
reliability of equipment.May prepare cost/benefit analysis for
distributor, depending upon application and specifications.Rely on
engineering knowledge and overall knowledge of industrial
applications and/or industry experience.
- Design material handling solution (overhead crane, jib crane,
monorail, workstation or combination thereof) to meet application
requirements utilizing knowledge of technical parameters,
industrial applications and constraints of available products.
- Establish specifications and parameters to be used to size and
select proper components (electrical/mechanical/structural), based
upon customer requirements.Utilize proprietary software, price
books, product manuals, and manual calculations to design and
select appropriate components.Interpret software results and
evaluate for appropriateness.Make adjustments to software output
based upon engineering judgement and industry experience.
- Formalize customer proposal.Prepare and edit CAD drawings of
proposed material handling system.Prepare technical documentation,
drawings, terms, conditions and pricing.
- Communicate with distributor's technical and commercial
representatives by telephone, fax, and e-mail.
- Enter new equipment orders into MRP system.Establish and
analyze distributor requirements.Utilize knowledge of product and
understating of technical parameters to accurately input the data
needed to produce the product specified in the quotation/expected
by the customer.Communicate with distributors via telephone, fax
- Resolve product warranty issues, design field modifications to
material handling components, troubleshoot electrical/mechanical
components, identify spare parts through bills of material,
drawings and manuals.Communicate with distributors via telephone,
fax and e-mail - occasional travel to customer site.
- Prepare technical and commercial proposals for field
modifications, spare parts, and other services. Recommend spare
parts packages based on equipment usage and applications. Enter
orders into MRP system when customer approves order.Run reports and
provide delivery updates to customers as required.
- Co-ordinate/Conduct service, technical, and sales training of
distributors at our training facility. Participate in developing
Training Programs. Training topics include product preventive
maintenance, troubleshooting, applications/specifications,
benefits, use of proprietary crane design software, etc.
- Prepare technical and commercial documentation including
technical specifications, operating and maintenance manuals,
product descriptions, sales literature, training materials, terms,
conditions and contracts.
- Respond to inquiries of sales force and distributors relating
to published data, product specifications, product applications and
other technical data.Provide feedback regarding product
specifications, published documents and other technical materials
to appropriate departments.Investigate and keep informed of
competitor technical specifications, product data, websites,
industry standards and developments, etc.Continually develop
technical knowledge of product offering.
- Achieve industry leading customer service.
- Provide professional written and verbal communications and
timely processing of quotations and orders.Maintain a high degree
of clerical accuracy.Initiate efforts to create an effective team
and earn the trust and respect from both customers and
coworkers.Seek timely solutions to resolve unexpected problems and
make significant contribution with little direction.Maintain a
timely and thorough responsiveness to inquiries including but not
limited to phone calls, voice mails, faxes and e-mails.
- Other duties as assigned by supervisor.
EDUCATION:Bachelor's degree in Engineering or equivalent
EXPERIENCE:A minimum of 2 to 3 years of experience in application
or sales engineering in an industrial environment. Must have
well-developed PC skills and excellent verbal and written
communication skills. Must be able to address multiple issues at
the same time and work well under pressure.
Konecranes is a world-leading group of Lifting Businesses---,
serving a broad range of customers. We are truly a global company
with 16,900 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected Category.
Keywords: Konecranes, Springfield , Sales Engineer - Springfield, OH, Engineering , Springfield, Ohio
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