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Solutions Engineer

Company: Rippe & Kingston Systems, Inc.
Location: Cincinnati
Posted on: November 13, 2019

Job Description:

Rippe & Kingston is the fastest growing legal tech firm in the U.S. With over 30 years of delivering critical firsts, Rippe is a recognized Tier 1 provider of financial and practice management software to law firms nationwide. Its community now approaches 40,000 members as it continues on its vital mission to ease lawyers' management burdens and maximize their firm's performance.
Job SummaryRippe & Kingston is looking for an experienced Solutions Engineer to join our fast paced, growing organization. This role implements process and workflows for Enterprise platforms (ERPs). The Solutions Engineer is responsible for understanding customer needs and translating this through the seamless implementation of our legal management software. Following the data definition path, the process engineer proposes the most effective procedures of client workflows ensuring best practices for maximum effectiveness of RK systems while expertly navigating established RK platform solutions. The Solutions Engineer possesses deep knowledge of our system and is equipped to help customers on all aspects of the end-to-end process including installation through operation and maintenance. Location: Cincinnati, Ohio Essential Functions/Responsibilities

  • Works closely with customers to identify user's business requirements.
  • Interprets business needs and translates them into system requirements.
  • Writes business specifications and communicates to technical staff for system development.
  • Serves as a technical expert through advanced knowledge of implementation and beyond.
  • Resolves customer concerns raised during installation, operation, maintenance or compatibility.
  • Troubleshoots problems with software applications and recommends corrective action.
  • Documents recurring technical issues to support product quality programs and product development.
  • Reports problems or bugs to design/software engineering.
  • Manage resources to ensure timely completion of deliverables.
  • Supports duties focusing on integrations and on-boarding.
  • Provide on-site implementation support as necessary.
  • Conduct client training via onsite sessions or webinars.
  • Contributes to the writing and maintenance of applicable internal and external documentation.
  • Builds productive internal/external working relationships.
  • Author and maintain documentation of all implementation-specific details for new and existing customers. Competencies:
    • Comfortable interfacing with all levels of the organization and does so in a manner that gains confidence and trust
    • Experience working within a complex, dynamic, fast-paced environment
    • Comfortable using various technology platforms and tools
    • Strong initiative and the ability to rise to a challenge
    • Creativity, ambition, drive and ability to learn quickly and adapt to change
    • Highly organized, detail oriented, responsive and persistent
    • Strong interpersonal and client-facing skills
    • Effective teamwork and leadership skills Minimum Qualifications:
      • Bachelor's degree (Computer Science or related field preferred)
      • 5 years' implementing process and workflows for Enterprise platforms (ERPs)
      • 2+ years' SaaS implementations (preferred)
      • Working knowledge of Legal Management Software (LMS) or related platforms/processes
        Rippe & Kingston recognizes the importance of taking care of our most valuable assets - our employees. That's why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce. Benefits Include:
        • Affordable and Competitive Medical, Dental and Vision Insurance Plans
        • 401(k) Plan with Match
        • Substantial Paid Time-Off
        • Life, Short-term and Long-term Disability Insurance
        • Flexible Spending Accounts (FSA)
        • Adoption Assistance Program
        • Education Assistance Program
        • Employee Assistance Program
        • Learning & Development Courses through a self-paced online, virtual classroom
        • MarketPlace - Discounts on goods and services, identity theft protection, pet health insurance, travel, electronics, gifts, household needs and more! Work-Life Balance & Culture
          • Generous Paid Time off including Holidays and Personal Days
          • "Saturday Morning" Casual Dress Environment
          • Company Sponsored Charity Events & Local Community Involvement
          • Company headquarters relocated in October 2019 to brand-new, progressive and technology-focused space in centrally-located Norwood area of Greater Cincinnati, Ohio. To learn more about Rippe & Kingston and our products, visit our corporate web site at and follow us on LinkedIn, Facebook and Twitter. All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. Rippe & Kingston is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.

Keywords: Rippe & Kingston Systems, Inc., Springfield , Solutions Engineer, Engineering , Cincinnati, Ohio

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