Assistant Manager
Company: Planet Fitness - Fitton Clubs
Location: Springfield
Posted on: June 19, 2022
Job Description:
Job DescriptionPosition: Assistant ManagerFLSA Status: Hourly
Non-Exempt
Reports to: Club Manager
Special Requirements:
- Must be able to obtain and maintain CPR/AED Certification
within time frames required by company and maintain physical
ability to perform CPR/AED in the event of a medical
emergency.
- Must obtain Tanning Certification within time frame required by
company.
- Must be able to attend occasional off-site meetingsSUMMARY
DESCRIPTIONThe Assistant Manager is responsible to work closely
with the Club Manager to ensure an exceptional "Judgement Free"
member experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must be able to obtain and maintain CPR/AED Certification
within time frames required by company and maintain physical
ability to perform CPR/AED in the event of a medical
emergency.
- Must obtain Tanning Certification within time frame required by
company.
- Assist in recruiting, hiring, training and developing a high
performing staff consisting of Member Service Representatives,
Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members,
prospective members and guests and ensuring staff follows superior
customer service guidelines.
- Assist with Staff Management and provide backup support to Club
Manager as needed.
- o Assist in scheduling and supervising
- o Member service oversight - Ensuring staff is providing a
superior customer experience at all
- o Assist in resolving or escalating employee issues or
- Involved in all front desk related activities including:
- o Answer phones in a friendly manner and assist callers with a
variety of questions.
- o Check members into the
- o New member sign-up.
- o Take prospective members on
- o Facilitate all member requests, issues and
- Assist in overseeing cleanliness and maintenance of
facility.
- Assist in ordering of supplies using specific budget based on
club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and
annually).
- Backup support for any employee who is absent.QUALIFICATIONS /
REQUIREMENTS
- Superior customer service skills, preferably in the fitness
industry.
- Experience working as a Member Service Representative at Planet
Fitness.
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Must be able to obtain and maintain CPR/AED Certification
within time frames required by company and maintain physical
ability to perform CPR/AED in the event of a medical
emergency.
- Must obtain Tanning Certification within time frame required by
company.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.PHYSICAL DEMANDS AND WORKING
ENVIRONMENTThe conditions herein are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential job
functions.
Environment: Work is performed in an indoor environment; exposure
to noise, dust, mechanical and electrical hazards, and cleaning
chemicals.
Physical: Primary functions require sufficient physical ability and
mobility to walk and stand, for prolonged periods of time; to
frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist,
grasp, and make repetitive hand movement in the performance of
daily duties; occasionally to lift, carry, push, and/or pull
moderate amount of weight (up to 50lbs); to operate assigned
equipment and vehicles; and to verbally communicate in person or on
the phone to exchange information. Must maintain physical ability
to administer CPR in the event of medical emergency.
Vision: See in the normal visual range with or without
correction.
Hearing: Hear in the normal audio range with or without
correction.
Why you should join Planet Fitness?
- Contribute to changing people's lives every day by helping us
create a healthier Planet!
- Work alongside an amazing group of talented, dynamic
professionals!Want more reasons?
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefitsNote: We
participate in E-Verify for all Utah locations.Employees at a
franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness - Fitton Clubs, Springfield , Assistant Manager, Executive , Springfield, Ohio
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