the smart solution for Springfield jobs

Branch Manager - Downtown Springfield

Company: Keybank
Location: Springfield
Posted on: February 11, 2019

Job Description:

Job Description At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Branch Manager at Key, you create an engaging environment for clients and employees, develop the skills and confidences required of a high-performing team and profitably grow the business through helping new and existing clients achieve their financial goals. The Branch Manager reports to the Area Retail Leader. The primary focus of the role is to build, coach, develop, lead and motivate a team that is capable of providing excellent client service in all interactions, analyzing clients needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. Responsible for managing, staffing, and scheduling all direct report work schedules within the branch. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. Will serve as a market leader in the local community and/or designated business area. Branch Staffing & Performance Coaching:

  • Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team
  • Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model
  • Instill Key s vision and values with branch team
  • Create an engaging environment for clients and employees
  • Responsible for daily execution of the branch playbook
  • Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals
  • Grow the business through tactics Retention, Expansion and Acquisition
  • Develop centers of influence and networks in the community to identify prospective client referrals
  • Lead in daily branch huddles and hold team accountable to related activities and expectations
  • Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans
  • Responsible for developing the branch team s understanding of Key s products and services, Key s sales and service process and the competitive landscape
  • Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers
  • Lead by example and ensure consistent delivery of distinctive service for all clients
  • Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships
  • Responsible for successful onboarding and training of new employees
  • Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIsBranch Operations:
    • Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks
    • Ensure satisfactory (or better) branch audits
    • Review and certify completion of continuity and recovery activities
    • Ensure the branch focuses on operational processes to enhance the client experience
    • Report and follow up on branch facility issues that hinder branch operations
    • Monitor and coach customer service behaviors to exceed service measurement goals within the branch
    • Provide opportunities for the service staff to observe sales interaction
    • Accountable for daily NSF review/weekly overdraft monitoring
    • Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met
    • Manage employee hours worked in accordance to and compliant with Key s time tracking policies Non Business and Business Intensive Branches:
    • High School Diploma or 3 years of branch management experience
    • 3 years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
    • General understanding of financial statements and concepts
    • Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports
    • Demonstrated ability to leverage Centers of Influence (COIs) to further promote business
    • Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals
    • Demonstrated ability to effectively communicate and possess strong public speaking skills
    • Working knowledge of PC (MS Windows and Office Products)
    • Ability to work branch hours to include weekends and occasional evenings
    • Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver s license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 10 lbs., occasional lifting of up to 30 lbs.Additional Responsibilities for Business Intensive Branches:
      • Demonstrated small business deposit/credit experience and familiarity with small business operations

        Keywords: Keybank, Springfield , Branch Manager - Downtown Springfield, Executive , Springfield, Ohio

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Executive Jobs

Territory Sales Manager/Account Executive
Description: Job Description Trupanion is seeking experienced, pet passionate people to be Territory Partners throughout the United States A Trupanion Territory Partner serves as a consultant to Trupanion, and is (more...)
Company: Trupanion
Location: Cincinnati
Posted on: 02/22/2019

Shift Manager
Description: Located at Store 25 - 3350 Erie Ave, Cincinnati, OH - Position Title: Shift LeaderPosition Description: The primary responsibility of a Shift Leader at Employer is to provide outstanding service to every (more...)
Company: United Dairy Farmers
Location: Cincinnati
Posted on: 02/21/2019

Salon Manager -Polaris Towne Center - Store 424
Description: Responsible for meeting or exceeding salon service and pro-hair sales budget through staff recruiting and productivity development salon service promotions and salon service demonstrations. Responsible (more...)
Company: Ulta Beauty
Location: Columbus
Posted on: 02/22/2019

Shift Manager
Description: Job opening for Pizza Hut Shift Manager - If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager (more...)
Company: Pizza Hut Hamilton - 031385
Location: Hamilton
Posted on: 02/22/2019

Director of Nursing Columbus Ohio
Description: Critical Care/ICU/PICU/NICU opening in Columbus, Ohio. This and other rn jobs brought to you by NursingJobCafe.com Director of Nursing - Columbus Ohio We have partnered with a Community Hospital located (more...)
Company: Continuum Medical Staffing
Location: Columbus
Posted on: 02/21/2019

Automotive Outside Sales / Route Sales Manager -- Full Training----
Description: Build a Great Career and a Great Life. Feel the freedom independence of managing your own protected route selling our National brands.-- Join our team today as an Automotive Tool Sales / Route with (more...)
Company: Mac Tools
Location: Springfield
Posted on: 02/22/2019

Accounting Manager
Description: Accounting Manager - Springfield, Ohio Essential Function: Directs and manages Company fiscal functions in accordance with generally accepted accounting principles GAAP . Essential Duties and Responsibilities: (more...)
Company: Silfex
Location: Springfield
Posted on: 02/22/2019

Safety Manager
Location: Columbus
Posted on: 02/21/2019

Territory Sales Manager
Description: Job DescriptionTo be considered, first watch our 2 Corporate videos by clicking GET STARTED at www.hallagencyhr.com cut and paste the link into your internet browser . After the second video is complete, (more...)
Company: The Hall Agency
Location: Columbus
Posted on: 02/22/2019

Head of Operations
Description: Job Description: br br Company is seeking a Head of Operations in Columbus, Ohio to lead both the Warehouse and Customer Experience functions, as well as ownership over logistics and our WMS/OMS system. (more...)
Company: Internet / Online, Columbus, OH
Location: Columbus
Posted on: 02/21/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Springfield RSS job feeds