the smart solution for Springfield jobs

Branch Manager - Downtown Springfield

Company: Keybank
Location: Springfield
Posted on: March 13, 2019

Job Description:

Job Description At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Branch Manager at Key, you create an engaging environment for clients and employees, develop the skills and confidences required of a high-performing team and profitably grow the business through helping new and existing clients achieve their financial goals. The Branch Manager reports to the Area Retail Leader. The primary focus of the role is to build, coach, develop, lead and motivate a team that is capable of providing excellent client service in all interactions, analyzing clients needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. Responsible for managing, staffing, and scheduling all direct report work schedules within the branch. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. Will serve as a market leader in the local community and/or designated business area. Branch Staffing & Performance Coaching:

  • Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team
  • Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model
  • Instill Key s vision and values with branch team
  • Create an engaging environment for clients and employees
  • Responsible for daily execution of the branch playbook
  • Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals
  • Grow the business through tactics Retention, Expansion and Acquisition
  • Develop centers of influence and networks in the community to identify prospective client referrals
  • Lead in daily branch huddles and hold team accountable to related activities and expectations
  • Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans
  • Responsible for developing the branch team s understanding of Key s products and services, Key s sales and service process and the competitive landscape
  • Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers
  • Lead by example and ensure consistent delivery of distinctive service for all clients
  • Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships
  • Responsible for successful onboarding and training of new employees
  • Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIsBranch Operations:
    • Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks
    • Ensure satisfactory (or better) branch audits
    • Review and certify completion of continuity and recovery activities
    • Ensure the branch focuses on operational processes to enhance the client experience
    • Report and follow up on branch facility issues that hinder branch operations
    • Monitor and coach customer service behaviors to exceed service measurement goals within the branch
    • Provide opportunities for the service staff to observe sales interaction
    • Accountable for daily NSF review/weekly overdraft monitoring
    • Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met
    • Manage employee hours worked in accordance to and compliant with Key s time tracking policies Non Business and Business Intensive Branches:
    • High School Diploma or 3 years of branch management experience
    • 3 years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
    • General understanding of financial statements and concepts
    • Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports
    • Demonstrated ability to leverage Centers of Influence (COIs) to further promote business
    • Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals
    • Demonstrated ability to effectively communicate and possess strong public speaking skills
    • Working knowledge of PC (MS Windows and Office Products)
    • Ability to work branch hours to include weekends and occasional evenings
    • Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver s license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 10 lbs., occasional lifting of up to 30 lbs.Additional Responsibilities for Business Intensive Branches:
      • Demonstrated small business deposit/credit experience and familiarity with small business operations

        Keywords: Keybank, Springfield , Branch Manager - Downtown Springfield, Executive , Springfield, Ohio

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Executive Jobs

Registered Nurse Case Manager- Hospice & Palliative Care - Community
Description: At Mount Carmel, we are committed to making a meaningful difference in the lives of our patients and communities. Our colleagues - people like you - share our passion for always going above and beyond (more...)
Company: Mount Carmel Health System
Location: Columbus
Posted on: 03/24/2019

VP Partnership Development & Market Growth
Description: This position is charged with identifying and driving business growth and market leadership of Company as we transform the business from a volume to value business model. This position leads business (more...)
Company: Healthcare/Hospitals/Clinics, Columbus, OH
Location: Columbus
Posted on: 03/24/2019

14G Air Defense Battle Management System Operator
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 Defend the skies using complex technology as an Air Defense Battle Management System Operator for the Army National Guard. You will primarily be (more...)
Company: Army National Guard
Location: Cincinnati
Posted on: 03/24/2019

Territory Sales Manager/Account Executive
Description: Job Description Trupanion is seeking experienced, pet passionate people to be Territory Partners throughout the United States A Trupanion Territory Partner serves as a consultant to Trupanion, and is (more...)
Company: Trupanion
Location: Cincinnati
Posted on: 03/24/2019

RN Case Manager-Home Health
Description: A Great Opportunity At ViaQuest Home Health we provide care, education and support to our patients and their families through skilled nursing, therapy and social services. Apply today and make a difference (more...)
Company: ViaQuest Inc.
Location: Muncie
Posted on: 03/24/2019

District Service Manager II
Description: Position Summary br br The District Manager is responsible for the financial performance of the office he/she is supporting. This position requires multiple disciplines such as Relationship Development, (more...)
Company: Daikin Applied
Location: Cincinnati
Posted on: 03/24/2019

Director Government Services - Medical Claims - Cincinnati, Ohio
Description: ob Title: Director Government Services - Medical ClaimsIndustry: HealthcareLocation: OhioTown / City: CincinnatiJob Type: Permanent full-timeJob description:We need someone with solid management in a (more...)
Company: ESR Healthcare
Location: Cincinnati
Posted on: 03/24/2019

Rental Management Trainee
Description: START ON A CAREER PATH WITH A FUTURE br br At Employer, our most important competitive advantage is our people. As a management trainee, youll be part of a dynamic team, equipped to succeed, and empowered (more...)
Company: Ryder
Location: Cincinnati
Posted on: 03/24/2019

General Manager / Chef Manager
Description: Unit DescriptionEmployer is currently seeking a General Manager/ Chef Manager to join a biotechnology product development company based in Cincinnati, OH. This operation offers breakfast, lunch, catering (more...)
Company: Sodexo
Location: Cincinnati
Posted on: 03/24/2019

Administrative Nurse Director Neurology
Description: br A high level and experienced Neurology Nurse Leader is needing at an Academic Teaching hospital in a large Ohio city. br br The 700-bed hospital is now recruiting for a Senior Director of Neurology (more...)
Company: Nurse Management
Location: Hamilton
Posted on: 03/24/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Springfield RSS job feeds