SpringfieldOHRecruiter Since 2001
the smart solution for Springfield jobs

Customer Service Specialist

Company: Konecranes
Location: Springfield
Posted on: February 15, 2020

Job Description:

R&M Materials Handling IncEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected CategoryCountry: United StatesLocation: Springfield, OH, USEmployment type: Undefined termCountry: United States (US) Location: Springfield, Ohio (US-OH) Location details: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.POSITION TITLE: Customer Service SpecialistREPORTS TO: Customer Service Manager - AftermarketPRINCIPAL RESPONSIBILITIES:1. Prepare new equipment/parts quotations utilizing company quoting software or pricebooks while following company policies as to pricing, product application, terms; etc.2. Enter customer orders into the system and complete order support functions to ensurecustomer needs are met. Utilize price books, iLM, Aton, web tools or new systems, asthey become available.3. Confer with Regional Sales Managers and/or customers to obtain and evaluate customerrequirements/ available data and other preliminary matters pertinent to the inquiry or sale.4. Respond to questions pertaining to specifications, pricing, availability, and application.5. Communicate with distributors via telephone, fax and e-mail.6. Engage in sales/promotional activities.7. Monitor field reaction to our published data, suggest and participate in additions andimprovements as appropriate to better our position and improve sales.8. Prepare reports utilizing iLM and/or other software; maintain records, files, engineeringdocumentation and reference library.9. Assist in Warranty as required.10. Actively participate in product/software/industry training as provided by the company andthrough independent research (i.e. industry publications, product specifications).11. Keep abreast of and well informed about new industry developments, company products,specifications, etc. Continually develop technical knowledge of product offering.12. Assist in department improvements to facilitate improved productivity to meet or exceedthe requirements of the customer.13. Achieve industry leading customer service.14. Provide professional written and verbal communications and timely processing ofquotations and orders. Maintain a high degree of clerical accuracy. Initiate effortsto create an effective team and earn the trust and respect from both customersand coworkers. Seek timely solutions to resolve unexpected problems and makesignificant contribution with little direction. Maintain a timely and thoroughresponsiveness to inquiries including but not limited to phone calls, voice mails,faxes and e-mails15. Other duties as assigned by supervisor.EDUCATION: Associate degree or equivalent required.EXPERIENCE: 1-2 year's experience in engineering and/or new equipment/parts customer service required. OTHER REQUIREMENTS: Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to address multiple issues simultaneously and work well under pressure.*RM #monus #cbus #nxtKonecranes is a world-leading group of Lifting Businesses?, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. All data protection laws are the responsibility of the agency. PI117658907

Keywords: Konecranes, Springfield , Customer Service Specialist, Hospitality & Tourism , Springfield, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Dishwasher - Renaissance Hotels - (20021776)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Columbus
Posted on: 02/24/2020

Cook II - Renaissance Columbus Downtown Hotel - (20021777)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Columbus
Posted on: 02/24/2020

Retail Cashier
Description: Often times, people think that all retail positions are the same... and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Cincinnati
Posted on: 02/24/2020


Housekeeping Inspector - Renaissance Columbus Downtown Hotel - (20024710)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Springfield
Posted on: 02/24/2020

Host / Hostess PM shift - Renaissance Columbus Downtown Hotel - (20011700)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Columbus
Posted on: 02/23/2020

Restaurant Host
Description: Summary of Position Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests. Duties Responsibilities Warmly and graciously (more...)
Company: Spaghetti Warehouse
Location: Columbus
Posted on: 02/23/2020

Lead Sales Advisor - Aveda - 32HRS - Easton Town Center- Col...
Description: SunIRef:Sales:title Lead Sales Advisor - Aveda - 32HRS - Easton Town Center- Columbus,OH. The Este Lauder Companies 1,830 reviews - Columbus, OH The Este Lauder Companies 1,830 reviews Read what people (more...)
Company: Est--e Lauder Companies
Location: Columbus
Posted on: 02/24/2020

Part-time Brand Rep - Demo, Merchandising and Associate Training
Description: ThirdChannel is in search of driven, engaging and reliable individuals who are looking for a part-time opportunity. In this role, you will be the face of So Good So Yo u in grocery retail stores - the (more...)
Company: ThirdChannel
Location: Columbus
Posted on: 02/24/2020

Cook II - Renaissance Columbus Downtown Hotel - (20021777)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Springfield
Posted on: 02/24/2020

Housekeeping Inspector - Renaissance Columbus Downtown Hotel - (20024710)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Columbus
Posted on: 02/24/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Springfield RSS job feeds