Rooms Controller - Renaissance Columbus Downtown Hotel (20022349)
Company: Marriott International, Inc.
Posted on: March 25, 2020
You were always one of those curious kids who opened every
cabinet, peeked behind every door, and never ceased to ask "why"
when given an explanation. Today, you bring your personal style to
every experience. You live life to discover. You are passionate
about your neighborhood, always looking to explore the places one
wouldnt find in a travel guide. If this sounds like you, youre in
the right place. Youve got authentic style, natural curiosity and a
warm way with people. Renaissance is not just a place to spend the
night, it's a place to discover, a place in the world with style
like yours. Thats why were not just looking for anyone. Were
looking for someone like you. Renaissance Columbus Downtown Hotel
located at 50 N 3rd Street, Columbus, OH, 43215 is currently hiring
a Rooms Controller. Rooms Controller: Assign room according to
guest request and preferences whenever possible. Pre-register
designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when
possible; communicate status to appropriate staff. Confirm
reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and
adjust billing for guests. File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform
duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Receive, record, and relay messages
accurately, completely, and legibly. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To submit your application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Springfield , Rooms Controller - Renaissance Columbus Downtown Hotel (20022349), Hospitality & Tourism , Springfield, Ohio
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