Customer Service Specialist
Company: Konecranes Inc
Location: Springfield
Posted on: April 3, 2021
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Job Description:
Konecranes Inc Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled/Other Protected
Category Country: United StatesLocation: Springfield, OH,
USEmployment type: Undefined term Country: tats-Unis (US)Location:
Springfield, Ohio (US-OH)Location details: At Konecranes, we
believe that great customer experience is built on the people
behind the Konecranes name - people committed to providing our
customers with lifting equipment and services that lift their
businesses. Everything we do, we do with passion and drive. We
believe diversity drives business success and is the foundation for
our growth. We welcome different backgrounds and skills that enrich
our community and we promote a place where we can ALL be ourselves.
This is what makes Konecranes a unique place to work. POSITION
TITLE: Customer Service Specialist REPORTS TO: Customer Service
Manager Konecranes is looking for a proficient Customer Service
Specialist to answer inbound phone calls, dispatch technicians to
job sites, answer questions, and invoice customers. Our Customer
Service Specialist should exhibit professionalism and
trustworthiness. They should be well organized and have a high
attention to detail. They should have excellent communication and
negotiation skills and be able to work in a team and independently
as the situation requires. This is a Weekend, part-time position,
2-12 hour days Saturday/Sunday 7am - 7pm. PRINCIPAL
RESPONSIBILITIES:Consistently deliver excellent service in every
customer interaction.Learn and maintain a thorough knowledge and
understanding of Konecranes' organization, customers, products, and
services.Answer incoming calls for service, dispatch on-call
technician(s), and monitor progress.Ensure customer is proactively
communicated with as the job progresses.Assist in resolving
customer disputesPrepare summary reports to efficiently transfer
the coordination of emergency service requests to other
shiftsComplete detailed review of completed service requests to
prepare for invoicingProvide constructive feedback for any quality
issues discovered during service request reviewOther tasks as
required EXPERIENCE: Must have 2+ years of experience in office
administration or operations. Must have excellent telephone skills,
good interpersonal skills, and multi-tasking and prioritizing
abilities. Knowledge of basic office administration principles
required. Must have demonstrated success in problem solving in a
fast paced, high volume, and high-pressure environment. Must have
well-developed data entry skills including speed, accuracy, and
experience with Microsoft Office products. OTHER REQUIREMENTS:
Part-time weekend work. Hours will be 1pm to 1am. Must be very
dependable, willing to work additional hours as required, and be
team oriented. EDUCATION: High School Diploma or equivalent
required. Associates degree is a plus. *KC #monus #cbus #nxt
Konecranes, Inc. and its affiliates will not accept resumes from
external recruiters or agencies without a Service Agreement and
Agency Portal submission. Any resumes sent without a Service
Agreement and Agency Portal submission with Konecranes, Inc. are
void of any fees and free for internal use. Applicable Konecranes
data protection obligations are the responsibility of the agency.
Konecranes is a world-leading group of Lifting Businesses---,
serving a broad range of customers. We are truly a global company
with 16,900 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. .PI132339209 Apply Here
Keywords: Konecranes Inc, Springfield , Customer Service Specialist, Hospitality & Tourism , Springfield, Ohio
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