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Customer Service

Company: Konecranes
Location: Springfield
Posted on: May 1, 2021

Job Description:

Konecranes IncEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected CategoryCountry: United StatesLocation: Springfield, OH, USEmployment type: Undefined termCountry: Yhdysvallat (US) Location: Springfield, Ohio (US-OH) Location details: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.POSITION TITLE: CUSTOMER SERVICE SUMMARYThe Customer Service position will be responsible for providing industry leading Customer Service to our internal customers that are consistent with company values and mission. The position will focus primarily on inter-company order tracking, entry and status updates. POSITION DUTIES AND RESPONSIBILITIES

  • Enter customer orders into the ERP system and handle order support activities to ensure customer needs are met completely and in a timely manner. Utilize price books, SAP, Chain System II, Qlikview, Microsoft Access, among other programs
  • Prepare new equipment quotations utilizing company quoting software or price books while following company policies as to pricing, product application, terms, etc.
    • Collect required data to effectively handle customer requests.
      • Work with factory personnel to expedite customer orders and ensure on time delivery.
        • Update customers regarding order status on a daily basis, while monitoring the order backlog.
          • Other duties and projects as assigned. POSITION REQUIREMENTS
            • Minimum Associates degree; Bachelor degree preferred.
            • Excellent customer service skills with proven experience
              • Excellent written and verbal skills
              • Strong ability and desire to work within a collaborative team
              • Strong ability and desire to think critically, help identify process improvement areas, and work with others to get them resolved.
              • Sense of urgency
              • Excellent attention to detail
              • Excellent organizational skills
              • Must be able to address multiple issues simultaneously and work well under pressure.
              • Well-developed PC skills a must, especially with Microsoft Excel, Word, Outlook. SAP experience would be a large plus but not required. *KC #monus #cbus #nxtKonecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.Konecranes is a world-leading group of Lifting Businesses---, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . PI134664232

Keywords: Konecranes, Springfield , Customer Service, Hospitality & Tourism , Springfield, Ohio

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