Customer Service Associate
Company: Fidelity Investments
Location: Springfield
Posted on: May 9, 2022
Job Description:
Job Description:Early Career Customer Service AssociateAre you
ready to Launch into a career at Fidelity?Our new Career
Development experience, Launch, is a springboard to an amazing
career in which you change the lives of customers! Along with the
Fidelity benefits and support we provide; it could change yours as
well.This 18-24-month program provides an opportunity to learn
about Fidelity and build skills, experiences and connections that
will help advance your career. In this Customer Service role, you
will help customers feel more confident, make clearer decisions,
and achieve their own financial dreams. You'll assist with a broad
range of needs including answering questions about their account
balance and helping to make withdrawals, transfer funds, or find
resources.How it works ...Join a cohort of associates who are also
beginning their career in Customer Service, you'll be surrounded by
a team of leaders, coaches, mentors, and peers who provide support
at each stage.
- During the first six months, spend time onboarding, training,
and preparing to become a Financial Customer Associate. In this
phase, you will take basic customer calls and progress to more
complex calls as knowledge and experience is developed around money
out and money in for our clients 401K plans. A robust learning and
study program are with you every step of the way.
- In the subsequent months, continue taking customer calls to
develop and hone your skills. There will be time in the day (away
from the phones) to join team activities, get well-being support,
and career coaching. Imagine someone sits down with you to talk
about your strengths, interests, and passions-helping you to begin
charting your career path. Learn and develop, while using Fidelity
resources, support, and mentoring. Option to acquire your FINRA
Series 7 and 63 licenses depending on Career Path.
- Gain confidence and develop proficiency serving customers, then
spend more time off the phones learning about roles that impact
your current role while acquiring new skills, gaining new
experiences, building your network, and delivering value in
different ways.Advantages of the program ...Onboarding &
Experiential Learning: Training within an industry-leading program
will fully prepare you to develop the skills needed to engage with
customers, while we will provide enrichment activities that will
help "invest in you". Rewards & Recognition: Your achievements will
be celebrated as you progress through the program.Career Coaching:
A Career Coach will help you understand the array of career
opportunities at Fidelity, identify a career path that fits your
interests, passions, and strengths, and chart a course to help you
grow.This is a full-time hourly phone position that also offers the
opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role.Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., working from home, overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong interpersonal skills who
brings energy and enthusiasm to the teamThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
phone, email, or chatClick to learn more about Training
Opportunities at Fidelity (opens in a new tab) and how we support
our associates Certifications:Company OverviewFidelity Investments
is a privately held company with a mission to strengthen the
financial well-being of our clients. We help people invest and plan
for their future. We assist companies and non-profit organizations
in delivering benefits to their employees. And we provide
institutions and independent advisors with investment and
technology solutions to help invest their own clients' money.Join
UsAt Fidelity, you'll find endless opportunities to build a
meaningful career that positively impacts peoples' lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a Glassdoor Employees' Choice Award,
we have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.As a result of COVID-19,
many of our associates are continuing to work remotely. When
Fidelity employees eventually return to the office, our goal is for
most people to work flexibly in a way that balances both personal
and business needs with time onsite and offsite through what we're
calling "Dynamic Working." We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
@fmr.com, or by calling 800-835-5099, prompt 2, option 2. We
welcome those with experience in jobs such as Floor Manager, Retail
Salesperson, and Merchandise Handler and others in the Retail to
apply.
Keywords: Fidelity Investments, Springfield , Customer Service Associate, Hospitality & Tourism , Springfield, Ohio
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