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Customer Service Sales Associate

Company: Mommy Jobs Online
Location: Springfield
Posted on: September 7, 2018

Job Description:

This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours & activity reservations as well as hunting & fishing licensing needs across North America. AThis is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours & activity reservations as well as hunting & fishing licensing needs across North America. As a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups. There are no out-bound calling or sales/commission requirements; we pay hourly, paychecks are bi- weekly, direct deposit is available, W2 provided. What you will need to work from home? A quiet work environment that provides the following: You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept cell, satellite or VoIP providers. High Speed internet connection and be able to be connected directly to the vendors modem by Ethernet cable (NO wireless). Modem and phone line need to be accessible from your intended work station. Have a desk top monitor (NO all-in-one computers, tablets, laptops or TVs as monitors). No need to use your personal computer. We supply equipment with preloaded programs needed to train and work, a dial pad and headset for phone calls, keyboard, and mouse. Job duties include: Accessing company programs and query information within the company data bases to meet customer requests. Assist your customers over the phone with their requests, answer questions, and light trouble shooting. Communicate effectively using scripted material, policy, guidelines, and procedures. Maintain productivity goals and quality assurance standards. Observe overall company policies, procedures, and maintain good attendance. Attend all mandated virtual training sessions, including ongoing training and development plans. Perks: Great work environment and awesome co-workers. Work and train from the comfort of your own home and save on transportation costs. You will be a direct employee of ours NOT an independent contractor! Internal growth opportunities Incentive program, all agents are eligible from Day 1 of calls Pay depends on experience: DOE Skills & Requirements Basic requirements: Excellent communication and customer service skills; Ability to communicate remotely by phone, email and instant messaging (IM); Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology; Must be organized and self-motivated; Minimum typing speed of 20 to 30 wpm; Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability; Be able to attend virtual training; To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLkmarino on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. s a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups. There are no out-bound calling or sales/commission requirements; we pay hourly, paychecks are bi- weekly, direct deposit is available, W2 provided. What you will need to work from home? A quiet work environment that provides the following: You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept cell, satellite or VoIP providers. High Speed internet connection and be able to be connected directly to the vendors modem by Ethernet cable (NO wireless). Modem and phone line need to be accessible from your intended work station. Have a desk top monitor (NO all-in-one computers, tablets, laptops or TVs as monitors). No need to use your personal computer. We supply equipment with preloaded programs needed to train and work, a dial pad and headset for phone calls, keyboard, and mouse. Job duties include: Accessing company programs and query information within the company data bases to meet customer requests. Assist your customers over the phone with their requests, answer questions, and light trouble shooting. Communicate effectively using scripted material, policy, guidelines, and procedures. Maintain productivity goals and quality assurance standards. Observe overall company policies, procedures, and maintain good attendance. Attend all mandated virtual training sessions, including ongoing training and development plans. Perks: Great work environment and awesome co-workers. Work and train from the comfort of your own home and save on transportation costs. You will be a direct employee of ours NOT an independent contractor! Internal growth opportunities Incentive program, all agents are eligible from Day 1 of calls Pay depends on experience: DOE Skills & Requirements Basic requirements: Excellent communication and customer service skills; Ability to communicate remotely by phone, email and instant messaging (IM); Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology; Must be organized and self-motivated; Minimum typing speed of 20 to 30 wpm; Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability; Be able to attend virtual training; To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLkmarino on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote Customer Solutions Tech Support You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLKKMARINO on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Springfield , Customer Service Sales Associate, Hospitality & Tourism , Springfield, Ohio

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