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Customer Service

Company: Kelly Services
Location: Springfield
Posted on: June 16, 2019

Job Description:

Kelly Services is currently looking for a Customer Care Specialist to work on site for a prestigious global Fortune 300 company located in Springfield, Ohio.

Hours Information: Monday- Friday 8.00am- 9.00pm

Pay Rate Range: $13.00 - $14.00


  • Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
  • They have adherence times and handle times to meet.
  • Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
  • This role requires listening to customer's concerns and showing empathy while resolving their issue.
  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.


    • Must be able to show empathy, have solid communication skills, sound analytical skills

    • Personable, reliable, someone that can accept feedback and implement the corrective action immediately.

    • Problem solving, critical thinking, effective and professional, verbal and written communication.

      As a Kelly employee, you'll have access to world-class perks, including:

      • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

      • Group insurance options*

      • Service bonus plan

      • Holiday pay plan

      • Weekly electronic pay options

      • Online training campus that provides more than 3,000 free courses to help improve and develop

        If you are interested in advancing your career with this opportunity, apply now for immediate consideration with resume at mila.rusu@kellyservices.com

        Please note - this position is being recruited not by your local branch office. You can apply directly to this posting or by emailing your resume to mila.rusu@kellyservices.com
        Why Kelly--?

        At Kelly

        Services--, we work with the best. Our clients include 95 of the Fortune

        100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.


        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Springfield , Customer Service, Hospitality & Tourism , Springfield, Ohio

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