Information Systems Tech 2
Posted on: June 12, 2019
Information Systems Tech 2 Essential Function: Help transform the
way people work and live by providing help desk support to our team
members. Helpful, friendly customer service is key to success in
this hands-on role. Configure, install and upgrade computers and
internal systems. Maintain Help Desk ticketing system, assign
tickets, and prioritize user requests. Maintain an inventory of all
equipment, hardware, software and supplies. Troubleshoot, maintain,
and monitor computing devices, printers, phones, copiers and
scanners. Provide end user support in office and manufacturing
environments. Essential Duties and Responsibilities: --- Diagnose
software and hardware problems. --- Train staff in IT processes and
in using company devices. --- Be ready to assist staff with IT
related problems when called upon. --- Track, prioritize and
document requests using an IT support request system. --- Install
and configure new computers and other IT equipment. --- Repair and
upgrade different types of computers (software and hardware). ---
Identify problems and repair printers, copiers and scanners. ---
Keep track of IT supplies and equipment e.g. PCs, monitors, cables
and adapters. --- Research and learn about new software in the
market that relates to the organization's functions. --- Document
systems for hardware and software usage. --- Provides support to
end users in the selection, procurement (after approval by the IT
Manager), usage, and maintenance of software programs and hardware.
--- Develop and maintain a working knowledge of the Silfex Quality
Management System and properly apply Quality and Operating
Procedures as appropriate. --- Perform all work related tasks in a
safe manner and report any unsafe conditions to Silfex management.
--- Application of Lean manufacturing concepts, including 5S+
Safety. --- Carry out special projects and all other additional
duties as assigned. Qualifications: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
--- Four years related experience or 2+ years experience with an
Associates Degree in Information Technology or related field; or
equivalent combination of education and experience. --- Proficiency
in computer applications to include: Windows XP --- 10, Active
Directory, Print Management, Microsoft Office Suite (Skype),
Exchange E-mail, Cisco phones, and Access & SQL database software.
--- Proficient in creating user accounts, software installation,
and network troubleshooting. --- Ability to respond quickly to
common inquiries or complaints from end users and/or customers. ---
Ability to write instructions for internal publication that conform
to prescribed style and format. --- Ability to effectively present
information to employees, and/or management. --- Ability to train
individuals and small groups on hardware and software applications.
--- Ability to define problems, collect data, establish facts, and
draw valid conclusions. --- Ability to interpret an extensive
variety of technical instructions in mathematical or diagram form
and deal with several abstract and concrete variables. --- Must be
able to work effectively individually and in a team environment.
--- Must be able to pay close attention to details. Physical
Demands: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly
required to stand and use hands to finger, handle, or feel. The
employee is frequently required to reach with hands and arms. The
employee is occasionally required to walk; sit; climb or balance;
stoop, kneel, crouch, or crawl and; talk or hear. The employee is
occasionally required to lift up to 50 pounds. The employee
regularly is required to lift up to 10 pounds. The vision
requirements include close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus. While
performing the duties of this job the employee is frequently
exposed to work near moving mechanical parts and fumes or airborne
particles. The employee is occasionally exposed to wet and/or humid
conditions. The noise level in the environment is moderate.
Internal ID: req1663PandoLogic.Category: Technology, Keywords: IT
Keywords: Silfex, Springfield , Information Systems Tech 2, IT / Software / Systems , Springfield, Ohio
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