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Information Systems Tech 2

Company: Silfex
Location: Springfield
Posted on: June 12, 2019

Job Description:

Information Systems Tech 2 Essential Function: Help transform the way people work and live by providing help desk support to our team members. Helpful, friendly customer service is key to success in this hands-on role. Configure, install and upgrade computers and internal systems. Maintain Help Desk ticketing system, assign tickets, and prioritize user requests. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintain, and monitor computing devices, printers, phones, copiers and scanners. Provide end user support in office and manufacturing environments. Essential Duties and Responsibilities: --- Diagnose software and hardware problems. --- Train staff in IT processes and in using company devices. --- Be ready to assist staff with IT related problems when called upon. --- Track, prioritize and document requests using an IT support request system. --- Install and configure new computers and other IT equipment. --- Repair and upgrade different types of computers (software and hardware). --- Identify problems and repair printers, copiers and scanners. --- Keep track of IT supplies and equipment e.g. PCs, monitors, cables and adapters. --- Research and learn about new software in the market that relates to the organization's functions. --- Document systems for hardware and software usage. --- Provides support to end users in the selection, procurement (after approval by the IT Manager), usage, and maintenance of software programs and hardware. --- Develop and maintain a working knowledge of the Silfex Quality Management System and properly apply Quality and Operating Procedures as appropriate. --- Perform all work related tasks in a safe manner and report any unsafe conditions to Silfex management. --- Application of Lean manufacturing concepts, including 5S+ Safety. --- Carry out special projects and all other additional duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. --- Four years related experience or 2+ years experience with an Associates Degree in Information Technology or related field; or equivalent combination of education and experience. --- Proficiency in computer applications to include: Windows XP --- 10, Active Directory, Print Management, Microsoft Office Suite (Skype), Exchange E-mail, Cisco phones, and Access & SQL database software. --- Proficient in creating user accounts, software installation, and network troubleshooting. --- Ability to respond quickly to common inquiries or complaints from end users and/or customers. --- Ability to write instructions for internal publication that conform to prescribed style and format. --- Ability to effectively present information to employees, and/or management. --- Ability to train individuals and small groups on hardware and software applications. --- Ability to define problems, collect data, establish facts, and draw valid conclusions. --- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. --- Must be able to work effectively individually and in a team environment. --- Must be able to pay close attention to details. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl and; talk or hear. The employee is occasionally required to lift up to 50 pounds. The employee regularly is required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the environment is moderate. Internal ID: req1663PandoLogic.Category: Technology, Keywords: IT Specialist

Keywords: Silfex, Springfield , Information Systems Tech 2, IT / Software / Systems , Springfield, Ohio

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