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Technical Support Specialist

Company: Konecranes
Location: Springfield
Posted on: November 7, 2019

Job Description:

Country: United States Location: Springfield, OH, US Location details: Employment type: Undefined term Full-time/part-time position: Full time Job Code USA/CA: TECH. SUP. CUST. SER Technical Support Specialist Country: United States (US) Location: Springfield, Ohio (US-OH) Location details: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. REPORTS TO: Customer Service Manager - Aftermarket PRINCIPAL RESPONSIBILITIES: 1. Assist in troubleshooting electrical/mechanical components, identify spare parts through bills of material, drawings and manuals, and resolve product warranty issues. Recommend spare parts packages based on equipment usage and applications. Communicate with distributors via telephone, e-mail, fax or face to face. 2. Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data. Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments. Continually develop technical knowledge of product offering. 3. Provide technical assistance and participate in repair/troubleshooting activities at job sites and customer facilities - occasional travel sometimes on short notice because of critical circumstances. 4. Prepare warranty and technical proposals for field modifications, spare parts and other services. Enter orders into MRP system and run reports to follow the orders through the entire process from entry to close. Provide feedback regarding repeated claims/inquiries based on historical data to appropriate departments. 5. Perform other administrative work and project tasks to support the overall goals of technical / warranty support. 6. Achieve industry leading customer service. A. Provide professional written and verbal communications and timely processing of proposals and claims. Maintain a high degree of clerical accuracy. Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers. Seek timely solutions to resolve unexpected problems and make significant contribution with little direction. Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails. 7. Other duties as assigned by supervisor. EDUCATION: Associate's degree in Engineering or equivalent required. Strong mechanical/electrical and technical knowledge required. EXPERIENCE: 5-7 years experience in technical/customer service position required. Must have demonstrated experience in solving mechanical and electrical problems. Must have well-developed communication and PC skills. Must be able to address multiple issues at the same time. *KC #monus #cbus #nxt Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Nearest Major Market: Dayton

Keywords: Konecranes, Springfield , Technical Support Specialist, IT / Software / Systems , Springfield, Ohio

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