Call Center Customer Care Supervisor

Company: JCPenney
Location: Newark
Posted on: May 24, 2020

Job Description:

Customer Care Supervisor The Customer Care Supervisor will execute programs to create an environment of engaged associates. Reporting to the Customer Care Manager, the Supervisor will develop a team which helps deliver an exceptional shopping experience to our customers in Americas Favorite Store. Responsibilities: Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals Coordinate and administer programs designed to develop associates skills and abilities to create a Customer FIRST environment Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty Core Competencies & Accomplishments: Experience in written customer feedback & edit orders High school graduate or equivalent business experience. College degree preferred 2-3 years of supervisory experience (retail industry and/or call center experience preferred) Excellent leadership, written & communication skills required We are committed to diversity. JCPenney is an Equal Employment Opportunity employer.

Keywords: JCPenney, Springfield , Call Center Customer Care Supervisor, Other , Newark, Ohio