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Customer Service Call Center Representative

Company: Kelly
Location: Springfield
Posted on: August 20, 2020

Job Description:

Customer Service Call Center Representative / Springfield, OH 45505 Kelly Services is currently seeking several Customer Service Call Center Representatives for one of our top clients in Springfield, OH 45505. The role of a Customer Service Call Center Representative provides front line, direct contact with customers when filing claims over the phone. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level. The position requires working from home due to COVID-19 and then reporting to the job site in Springfield, OH 45505 when the job site is back open. Seeking individuals who are self-starters and can work independently with minimal direct supervision.

• Pay rate: $13.00 to $14.00 per hour

• Training: Monday through Friday 8:00am to 5:00pm

• Hours: Flexible to work any 8-hour shift between 8:00am - 9:00pm and Saturdays 8:00am to 5:00pm - 2 days off = 40 hours per week

• Long Term - Temp to Hire Opportunity

Job Description:

• Files claims by collecting pertinent information from customers

• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance

• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed

• Processes and determines coverage by reviewing forms and other applicable records

• Maintains professionalism and effectively interacts with all contacts, both internal and external

• Maintains department quality standards and performs job duties as directed by supervisor

Required Qualifications

• Minimum of 1 year of Call Center or Customer Service experience

• High School Diploma or equivalent

• Excellent Customer Service skills

• Excellent verbal and written communication skills

• Basic problem-solving skills

• Experience with Microsoft based programs and computer products

• An acute attention to detail/accuracy and effective note taking/documenting skills

• Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

As a Kelly employee, you’ll have access to world-class perks, including:

• Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

• Group insurance options*

• Service bonus plan

• Holiday pay plan

• Weekly electronic pay options

• Online training campus that provides more than 3,000 free courses to help improve and develop skills

• Exclusive online employee community

• Employee assistance program available at no cost

• Corporate discounts

• Transportation Spending Accounts

•Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services. It's a great opportunity to get your foot in the door and gain valuable experience so apply today!! **Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. #CB2020

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Keywords: Kelly, Springfield , Customer Service Call Center Representative, Other , Springfield, Ohio

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