Teller (20 hours) - Springfield Branches
Company: KeyBank
Location: Springfield
Posted on: January 12, 2021
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Job Description:
ABOUT THE JOB (JOB BRIEF):At Key, we have the opportunity to
bring ease value and expertise to our clients by helping them have
confidence and the peace of mind to dream big.As a Teller, you will
report to the Branch Manager or to the Operations Leader (Teller
Float) and are the initial contact for clients. The Teller is a
critical position within the branch and an important member of the
branch team. The Teller provides excellent client service by
welcoming new and existing clients of the Bank and assisting them
with account transactions and servicing needs. In addition, he/she
acts as a resource in identifying and resolving client servicing
issues. Tellers, through their conversations with the clients,
listen to uncover financial needs and transitions clients to a
banker to further assist.ESSENTIAL JOB FUNCTIONS:The role of the
Teller is to be welcoming, build rapport and provide outstanding
service to the Bank clients while performing account transactions,
all of which align to the Branch Playbook. Tellers and all Branch
team members are expected to act professionally at all times,
conduct business ethically avoid conflicts of interest and act in
the best interest our clients and Key. Duties assigned
include:Primary Teller Functions--- Accept and accurately process
all financial service transactions--- Maintain responsibility for
cash drawer and follow proper balancing procedures--- Act as a
resource to identify and resolve client servicing issues--- Listen
for clues for Financial Wellness opportunities during client
conversations, and then appropriately transition the client(s) to a
BankerBuild Client Rapport--- Provide excellent client service to
all KeyBank clients--- Where problem resolution is required, take
thorough information from the client and get back to them in a
timely manner--- Ensure a confident tone that reassures the client
we will follow up with resolution--- Greet and welcome every client
as they enter the branch; acknowledge by name, if known--- Assist
clients in achieving their financial goals and objectives through
the use of Financial Wellness tools--- Participate in client
appreciation events--- Address client issues or concerns; engage
branch management when needed to provide full solutions for
clients--- Help create and establish a business relationship
between the Banker and the client--- Coordinate time between Banker
and client for business meetings as necessary--- Engage the Lead
Teller and or Banker when faced with complex client account
issues--- Answer the phone within the Branch professionally,
promptly, and pleasantly--- Participate in post/debrief meetings
with the branch team involving clients from the day to better
understand specific client needsRisk Management--- Ensure
compliance with security and audit procedures--- Adhere to all
applicable policies and proceduresAdditional Responsibilities---
Participate in morning huddles and end of day debriefs---
Understand goals and objectives for the branch--- Review and
maintain knowledge of product guides, fees and policies to stay
current on offerings--- Provide answers and assistance for client
questions/concerns, utilizing resources within the branchKey's
application process for Teller position(s) require that you
complete our Skill Match Survey. The Skill Match Survey can be
taken via computer or mobile device and will take 20-30 minutes to
complete. After completing the application, you will be prompted to
take the Skill Match Survey. REQUIRED QUALIFICATIONS:--- High
School Diploma, GED or equivalent business experience--- 6 months
experience in a client service facing role--- Prefer cash handling
experience--- Excellent communication and interpersonal skills---
General understanding of PC with Windows based applications and
calculator--- Ability to work branch hours to include weekends and
occasional evenings--- Physical Requirements: Prolonged Standing
(5-8 hours per day), frequent use of hands to manipulate/grasp
objects, ability to communicate face to face and on the phone with
clients, occasional bending and lifting from floor height, frequent
forward reach, frequent lifting of 1 - 10 lbs., occasional lifting
of up to 30 lbs.FLSA STATUS:Non-ExemptKeyCorp is an Equal
Opportunity and Affirmative Action Employer committed to engaging a
diverse workforce and sustaining an inclusive culture. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran
status.
Keywords: KeyBank, Springfield , Teller (20 hours) - Springfield Branches, Other , Springfield, Ohio
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