SHP Project Coordinator
Company: Sears Holdings Corporation
Location: Springfield
Posted on: January 14, 2021
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Job Description:
Home Improvement Project Coordinator This position is
responsible for the control and management of the installation
process for a specific product or an assigned set of products
within the district. These responsibilities include scheduling,
quality/customer satisfaction, customer service, materials
management and the management of the independent contractor
workforce. This position has the authority to identify, recruit,
select and bring under contract independent contractors. The
position is accountable for the inspection of the work of all new
sub-contractors to ensure that the quality and consistency of
workmanship. In addition, this position is the primary liaison
between the customer and the company concerning installation,
contract and service issues, and has the discretion to settle
customer issues. JOB RESPONSIBILITIES Support the installation
process by supervising all jobs in progress from start to finish:
a. Scheduling jobs with the customer. b. Selecting and assigning
the most qualified sub-contractor for the job. c. Scheduling the
sub-contractor. d. Identify any special requirements in the job and
communicate to the sub-contractor. e. Responsibility to review the
job contract as sold to determine what services can and cannot be
done. Support the installation process by recruiting and training
sub-contractors: a. Develop and implement recruitment strategies in
conjunction with the HR Department. b. Develop the criteria used to
select sub-contractors. c. Interview, select, and bring under
contract all sub-contractors. d. Develop and implement orientation
and training for sub-contractors on Sears products and installation
processes. e. Inspect and monitor work of sub-contractors to ensure
that the quality and workmanship meets standards. Support the
installation process by controlling the communications with the
customer on job and service issues. a. Resolve customer service
disputes on work in progress and completed jobs according to
companys service policy. b. Complete In-progress calls. c. Conduct
customer post calls. d. Settle customer issues based on individual
discretion up to the settlement authority level. Support the
installation process through effective materials management: a.
Order materials and product required for each job to enable the
work to be performed. b. Assess inventory needs and maintain
efficient levels of inventory for the product/products assigned. c.
Manage warehouse worker (and/or temporary workers if a full-time
warehouse worker is not assigned). d. Resolve vendor issues. e.
Perform warehouse duties in emergency situations only. Maintain QED
standards in district location. Ensure proper permits and licenses
for all jobs have been obtained and are continually maintained.
Ensure that all sub-contractors carry the required insurance
coverage, and ensure that the coverage remains current
(non-expired). Ensure that all required documentation is completed
for each completed job: a. Verify and approve for payment all
contractor labor bills. b. Verify that all completion forms are
returned with customer's signature. c. Verify job completion costs
Complete Backlog Update. Assist the sales department in training
new Project Consultants in regards to product knowledge and
installation procedures Enforce proper procedures of certification
program. Perform other duties as assigned. The incumbent maintains
indirect responsibility for: Follow-up on all phone inquiries from
the customer, sales staff, product vendor and/or sub-contractor.
Research and report inventory variance discrepancies. Ability to
lift and walk with up to 50 pounds Ability to travel, by
automobile, to and from a customers home/jobsite Ability to access
and maneuver around a customers property Ability to maneuver
inconsistent terrain Ability to bend, stoop, lift, and walk up
stairs Two (2) to Five (5) years on-the-job experience in the
construction business (management experience preferred). As
required by state contractor licensing law, it may be required as a
condition of employment for an incumbent in this role to hold a
specific license related to the nature of installation /
construction work performed by this business and the knowledge
awareness required in this role. Must possess valid drivers license
and vehicle insurance High School Diploma What we are looking for:
Strong operational experience in at least one product line (i.e.
siding, windows, kitchens, HVAC) Experience managing subcontractors
or a subcontractor based business preferred. Computer proficiency
required Role specific abilities/skills Excellent organizational
skills required in office and warehouse. Ability to establish
priorities and communicate effectively both verbally and in
writing. Ability to supervise warehouse personnel. Ability to
travel on average 8 -10 site inspections per month and to complete
same day site inspections if needed. Ability to travel to site and
complete unannounced spot checks on sub-contractors. Equal
Opportunity Employer / Disability / Vet
Keywords: Sears Holdings Corporation, Springfield , SHP Project Coordinator, Other , Springfield, Ohio
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