Auto Center Associate
Company: Sam's Club
Location: Springfield
Posted on: May 2, 2021
Job Description:
Position Summary...
As a Tire & Battery Center Technician you
will work to provide safe and efficient service in both the sales
and service areas of the department and deliver to our members more
of what they love, for less. You will work collaboratively with
other associates to ensure the club meets the member’s
expectations.
What you'll
do...
- Be a Team Member: Collaborates
with team members to fulfil sales and service requests; educating
other associates on tools, tasks, resources and mentor new
technicians; communicating and developing interpersonal skills for
providing safe and efficient customer service.
- Be an Expert: Demonstrates
knowledge of safety and compliance protocols, tire and battery
industry guidelines, service standards, equipment operations, TPMS
(Tire Pressure Monitoring systems), product specifications, and
seasonality; demonstrating knowledge of Point of Sale systems,
phone, and in-person selling techniques.
- Be a Techie: Leverages digital
tools to plan for and drive sales, improve the service experience,
and elevate associate engagement; utilizing hand held technology
and systems to make immediate business decisions related to
services, safety alerts, new product information, product
application, and training; adapting to new tools and encouraging
others to use them.
- Be an Owner: Communicates
equipment, tools and supplies needs to TBC Lead; tracking and
monitoring returns and special orders; operating cash registers;
processing transactions; working hands-on in the physical area;
maintaining accurate inventory, audit, safety, and compliance
standards; reporting TBC complaints, safety hazards, and problems
with products, services, and work areas; completing paperwork,
logs, and other required documentation; ensuring merchandise is
packaged, labeled, and stored in accordance with company policies
and procedures;; identifying member needs; assists members with
purchasing decisions; and resolves issues and concerns.
- Be a Talent Ambassador: Being a
brand advocate by valuing the member's experience in the TBC area
and modeling high quality service and products; developing,
influencing and inspiring others for working in a style that is
respectful, supportive and team oriented; understanding the
roadblocks and assisting in training team members.
- Complies with company policies,
procedures, and standards of ethics and integrity by implementing
related action plans; using the Open Door Policy; and applying
these in executing business processes and practices.
- Completes work assignments and
priorities by using policies, data, and resources; collaborating
with managers, co-workers, customers, and other business partners;
identifying priorities, deadlines, and expectations; carrying out
tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and
adapting to and learning from change, difficulties, and
feedback.
Minimum
Qualifications...
Outlined
below are the required minimum qualifications for this position. If
none are listed, there are no minimum
qualifications.
Minimum QualificationsValid state-issued driver's license.
I acknowledge that the position for which I am applying requires me
to successfully complete all job required trainings and assessments
within a prescribed time period if I receive the position.
Must be 18 years of age or older
Preferred
Qualifications...
Outlined
below are the optional preferred qualifications for this position.
If none are listed, there are no preferred
qualifications.
Auto service industry, Retail Experience
Primary Location...
23300 BROADWAY AVE, OAKWOOD VILLAGE, OH
44146-6016, United States of America
Keywords: Sam's Club, Springfield , Auto Center Associate, Other , Springfield, Ohio
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