Front Desk Associate

Company: Comfort suites
Location: Springfield
Posted on: September 20, 2022

Job Description:

The Front Desk Agent maintains superior guest services by welcoming all guests with a smile and positive attitude, ensuring guest rates and bill is accurate and presenting work station as clean and neat at all times. This position will check-in/check-out hotel guests in a timely and professional manner and process all payments according to established procedures.Our ideal candidates possess strong communication skills, disciplined attention to detail, problem resolution abilities and a flexible schedule to accommodate the hotel industry. If this sounds like you APPLY NOW! Responsibilities and Duties Passionate about hospitality and customer service driven personality. Provide guests with prompt service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with the guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Respond promptly and professionally to all guest inquiries and follow up to ensure maximum satisfaction. Always be visible in the lobby and appear accepting and available to all guest requests. Be able to work in a professional environment with a diverse group of people. Develop awareness and reputation of the hotel and the brand in the local community. Excellent communication skills required.Job Types: Full-time, Part-timePay: $10.00 - $12.00 per hourSchedule: 8 hour shift Holidays Monday to Friday Night shift On call Weekend availabilityAbility to commute/relocate: Springfield, OH 45506: Reliably commute or planning to relocate before starting work (Preferred)Education: High school or equivalent (Preferred)Experience: Hotel & Accommodations Guest Services Staff: 1 year (Preferred) Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Comfort suites, Springfield , Front Desk Associate, Other , Springfield, Ohio