SpringfieldOHRecruiter Since 2001
the smart solution for Springfield jobs

Service Lead

Company: Big Lots
Location: Springfield
Posted on: November 11, 2019

Job Description:

Description

Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs. Serves as the primary Manager on Duty (MOD) when present. When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.

1.Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.

2.Provides feedback to store leadership regarding the team's performance.

3.Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.

4.Serves as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

5.Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.

6.Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.

Qualifications

1.High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.

2.Minimum two years retail management experience preferred.

3.Strong decision-making, problem resolution, and interpersonal skills required.

4.Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.

5.Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.

6.Basic English literacy, math, and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Company Description:

What is it about Big Lots?From everyday consumables and housewares to toys and seasonal goods, Big Lots offers amazing values that other stores just can't match. Discover what makes Big Lots such an incredible place to shop, work for, invest in, and do business with.BIG opportunities. LOTS of potential.Our people make Big Lots a great place to shop - and a great place to work. We're looking for individuals who are committed to customer service and who want a career filled with opportunities, challenges and rewards.

Keywords: Big Lots, Springfield , Service Lead, Other , Springfield, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Electrical Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Newark
Posted on: 11/19/2019

cosmetologist
Description: Stylist br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in town (more...)
Company: Great Clips, Inc.
Location: Newark
Posted on: 11/19/2019

CDL A Company Driver - No Forced Dispatch!
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus Truck Driver (more...)
Company: Poly Trucking
Location: Newark
Posted on: 11/19/2019


CDL-A Owner Operator Truck Driver
Description: A S Kinard, a Day Ross Company, has a brand-new pay package We have the miles, GREAT PAY, work-life balance, excellent benefits, and top-notch equipment. Come join our fleet of employees, who are recognized (more...)
Company: A&S Kinard
Location: Newark
Posted on: 11/19/2019

Part Time Night Trash Collector - Truck Required - Great Pay! Start Now
Description: Valet Living is a National doorstep trash and recycling pickup service for residential apartment communities. Since 1995, Valet Living has grown to become the industry leader, servicing 1.3 million apartment (more...)
Company: Valet Living
Location: Newark
Posted on: 11/19/2019

Bid On Local Carpenter Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Newark
Posted on: 11/19/2019

Class A CDL Company Driver
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus Truck Driver (more...)
Company: Poly Trucking
Location: Newark
Posted on: 11/19/2019

stylist
Description: Stylist br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in town (more...)
Company: Great Clips, Inc.
Location: Newark
Posted on: 11/19/2019

Own your own Franchise: Investment starts at $30k
Description: Instead of getting another
Company: FranchiseHelp
Location: Newark
Posted on: 11/19/2019

Start Immediately
Description: We are an A company with the BBB. We have been in business for 27 yrs. We are looking for qualified
Company: Living Healthy
Location: Newark
Posted on: 11/19/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Springfield RSS job feeds