Call Center Technician

Company: Com Net, Inc.
Location: Wapakoneta
Posted on: September 1, 2024

Job Description:

Call Center Technician




We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

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• Answer live Technical Support telephone calls in an accurate and professional manner
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• Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
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• Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
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• Enter all calls and transactions into a tracking database
  
  
  Customer Service Representative Position Description:
  
  
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  • Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
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  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
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  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
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  • Enter all calls and transactions into a tracking database
    
    
    Skill Requirements:
    
    
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    • Experience in basic home networking including Wi-Fi
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    • Experience in TCP/IP and Internet applications
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    • Experience with Windows and Macintosh operating systems
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    • Ability to quickly analyze and pinpoint problems
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    • Exceptional writing skills and verbal communication skills
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    • Possess a positive, caring and helpful attitude
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    • Possess excellent telephone skills
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    • Have strong team orientation
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    • Ability to work flexible hours and weekends
      
      
      Position Specifics:
      
      
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      • Part-time
        
        
        Salary:
        
        
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        • $14.50 an hour
          
          
          Supplemental Pay
          
          
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          • Hourly rate with monthly performance incentive bonus
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          • Quarterly internet reimbursement
            
            
            If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
            
            Compensation details: 14.5-16
            
            
            
            PIa6a4b474f455-37248-35163031

Keywords: Com Net, Inc., Springfield , Call Center Technician, Professions , Wapakoneta, Ohio