Production Support Manager

Company: Genesis10
Location: Columbus
Posted on: May 11, 2025

Job Description:

Genesis10 is seeking an experienced and driven Production Support Manager with a strong background in Application Servers, Web Servers, and Windows Server environments. The ideal candidate will have hands-on experience supporting vendor-developed applications deployed across large enterprise environments. This is a contract-to-hire opportunity with the potential to transition into a leadership role overseeing a team of five.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Our target pay rate during the contract portion of the assignment ranges between $55.00 - $75.00 per hour plus full benefits.

Key Responsibilities:

Provide leadership and technical support and administration for enterprise-level applications, particularly those developed by third-party vendors.


Ensure high availability and performance of applications running on Application Servers, Web Servers, and Windows Server platforms.


Troubleshoot and resolve application, server, and integration issues quickly and efficiently.


Collaborate with cross-functional teams to ensure smooth deployment and maintenance of applications in production.


Demonstrate a strong sense of urgency and the ability to independently drive tasks to completion.


Once converted to a permanent role, manage and mentor a team of five technical professionals, overseeing day-to-day operations and task management.



Required Qualifications:

Proven experience working with Application Servers, Web Servers, and Windows Server environments.


Experience supporting vendor-developed enterprise applications in a production environment.


Strong troubleshooting and problem-solving skills.


Ability to work independently and handle high-pressure situations with urgency and focus.


Excellent communication and coordination skills.



Preferred Qualifications:

Experience in the banking or financial services industry.


Familiarity with mortgage applications and related workflows.


Prior experience in a team leadership or supervisory role.



Key Responsibilities:

System Monitoring and Maintenance:

Monitor production systems to ensure optimal performance and availability.
Perform regular maintenance tasks, including backups, updates, and patches.
Implement and maintain monitoring tools and dashboards.



Incident Management:

Lead the response to production incidents, ensuring timely resolution.
Coordinate with relevant teams to diagnose and fix issues.
Develop and implement incident management procedures and protocols.



Problem Resolution:

Analyze recurring issues and identify root causes.
Develop and implement solutions to prevent future occurrences.
Maintain a knowledge base of common issues and resolutions.



Team Leadership:

Supervise and mentor the production support team.
Conduct performance evaluations and provide professional development opportunities.
Foster a collaborative and proactive team environment.



Collaboration and Communication:

Work closely with development, operations, and business teams to understand their needs and provide technical support.
Communicate system status, incidents, and resolutions to stakeholders.
Facilitate cross-functional collaboration to ensure successful support outcomes.



Continuous Improvement:

Identify opportunities for process improvement and automation.
Implement best practices for production support and system maintenance.
Stay updated with industry trends and emerging technologies.



About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
--- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
--- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
--- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
--- Behavioral Health Platform
--- Medical, Dental, Vision
--- Health Savings Account
--- Voluntary Hospital Indemnity (Critical Illness & Accident)
--- Voluntary Term Life Insurance
--- 401K
--- Sick Pay (for applicable states/municipalities)
--- Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Genesis10, Springfield , Production Support Manager, Professions , Columbus, Ohio