IT Helpdesk Technician
Company: Konecranes Inc
Posted on: November 29, 2019
Konecranes IncEqual Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected CategoryCountry: United
StatesLocation: Springfield, OH, USEmployment type: Undefined
termCountry: United States (US)
Location: Springfield, Ohio (US-OH)
At Konecranes, we believe that great customer experience is built
on the people behind the Konecranes name - people committed to
providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
drive. This is what makes Konecranes a unique place to work.
REPORTS TO: OSS Help Desk Manager
The Konecranes IT Help Desk Technician will serve as a first level
support contact for internal users. The position will work with a
team of local as well as global Help Desk Technicians. Our mission
is to drive and support process harmonization with optimal IT
solutions and at the same time reduce the fragmentation of IT
systems. We are looking for a first contact IT Help Desk
Technician, based in Springfield Ohio, to be part of a global team
supporting end users both in the Americas and at times
? Strong IT problem solving/troubleshooting experience (software
? Identify, manage, escalate and resolve technical issues.
? Ability to listen, understand and translate client
? Install and configure software, utilities, etc. to be utilized on
workstations and computer networks.
? Monitor installed systems, identify problems, and take corrective
? Experience with remote management tools
? Demonstrated experience with Active Directory
? Support the Wireless Mobility team in plan design, data analysis
and reporting. Support the end user in all set ups including
assistance with wireless account, email, applications, etc.
? Maintains confidentially regarding information being processed,
stored or accessed by end-users on the network.
? Must be knowledgeable in best practices and IT methodologies
? Good communication and presentation skills
? Must understand business processes and have the ability to
thoroughly understand the technology to address client's
? Performs other duties as assigned.
EDUCATION: 2-year degree in a Technical field. A+ Certification
EXPERIENCE: Basic understanding of Windows 7 and 10, MS Office 365,
and networks. Ability to share IT knowledge and train employees at
all levels within the organization.
OTHER REQUIREMENTS: Willingness to work varied overtime, with
little to no advance notice as needed by circumstance. Fluent in
English as a working language, both written and verbal; bi-lingual
in Spanish or Portuguese would be a plus. Must be able to travel up
#MONUS #CBUS #NXT
Konecranes is a world-leading group of Lifting Businesses?, serving
a broad range of customers. We are truly a global company with
16,000 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. . PI115704816
Konecranes is a global leader in the manufacturing and service of
industrial overhead cranes and lifting equipment. For over 80
years, we've been dedicated to improving safety and productivity of
businesses in all types of industries, including manufacturing and
process industries, nuclear and renewable energy, shipyards, ports
and terminals. Our strength comes from our continuous commitment to
provide equipment and service that people can trust, accompanied by
innovative technologies designed to improve performance,
reliability and safety in every part of business operations that
involve heavy lifting.
Keywords: Konecranes Inc, Springfield , IT Helpdesk Technician, Professions , Springfield, Ohio
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