SUPERVISOR - COUNT TEAM
Company: Hard Rock International , Inc.
Location: Cincinnati
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Overview Under the direction of
the Count Room Manager, the incumbent, either personally or through
subordinates, is responsible for the collection, sorting, counting
and recording of gaming results and the overall operation and
maintenance of the Soft Count Room and currency counting equipment.
Reporting to the Casino Cage Manager, the Count Room Supervisor
manages the day-to-day operation and personnel of the Count Room.
Responsibilities Assures customer service standards are always
exceeded and all count room personnel are committed to excellence
in the performance of their assigned duties. Delegates daily job
assignments to Count Room employees. Supervises the preparation of
the Slot Cash Storage Box Report and the Master Game Report and
supporting documentation. Orders and maintains inventory of
operating supplies. Recommends training as necessary for Count Room
representatives in both customer service and technical areas.
Ensures key control procedures are adhered to at all times.
Maintains compliance with the casino control commission regulations
and company policies and procedures. Assures each count team and
drop pick-up team is appropriately staffed and the drop is
collected and counted in the most efficient manner or the cash box
and drop box pick-up and count is conducted in the most efficient
manner. Conduct Performance Reviews in accordance with policies and
procedures; provide feedback; coaching and development guidance as
needed. Review, analyze and make recommendations with respect to
wage increases; promotions; or demotions as needed. Respond to and
handle employee complaints (grievances) in a timely and efficient
manner. Responsible for planning, supervising and monitoring the
work of the team members in assigned area(s). Weighs, counts, wraps
and records slot drop according to procedure. Sorts, counts and
records contents of table game drop boxes according to procedure.
Verifies quantity against records. Transfers coin from hard count
room to coin storage room. Prepares bank deposits of coin. Wraps
bank purchases of coin. Responsible for general upkeep of hard and
soft count room. Repairs and maintains count room equipment. Always
presents oneself as a credit to Harrah’s and encourages others to
do the same. Meets the attendance guidelines of the job and adheres
to regulatory, departmental and company policies. Qualifications
Knowledge, Skills & Abilities Proficiency in Microsoft Office
products. Must be able to perform basic math calculations. Must
possess excellent interpersonal skills, verbal and written
communication skills and be a team player. Adding machine, computer
terminal operation and currency counting machine skills required.
Prior money handling and coin room experience preferred (bank,
casino, sales, etc.). Must be able to read, write, speak and
understand English. Basic mechanical repair ability preferred
Education and Experience High school diploma or equivalent
required. Three to five years Count Room experience preferred. A
minimum of two years supervisory/management experience required.
Required Certification/License Ability to obtain a Gaming
Occupational License within the State of Ohio
Keywords: Hard Rock International , Inc., Springfield , SUPERVISOR - COUNT TEAM, Retail - All , Cincinnati, Ohio
