Customer Service Representative

Company: Keyah International Trading LLC
Location: Springfield
Posted on: January 9, 2021

Job Description:

Keyah International Trading is seeking a customer service representative. CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts--might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage--large--amounts of incoming callsProperly prepare billingTrack timecard and gate badges dailyIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirementsProven customer support experience or experience as a--client service representativeTrack record of customer communicationStrong phone contact handling skills and active listeningEfficient in computer software and phone systemsCustomer orientation and ability to adapt/respond to different types of personalitiesExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Keywords: Keyah International Trading LLC, Springfield , Customer Service Representative, Sales , Springfield, Ohio