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Research Specialist (Customer Service Rep)

Company: Kelly Services
Location: Springfield
Posted on: November 28, 2019

Job Description:

Research Specialist (Customer Service Rep) - Springfield, OHWe are seeking a Resource Specialist to assist with direct contact with customers in a call center for a national insurance company located in Springfield.

Title: Research Specialist (Customer Service Rep)

Location: Springfield (45505)

Pay: $14 hr.

Hours: M-F 9am-6pm

Type: Contract (through January)

Job Description: This is not a temp to perm role. The position is projected to go through January, we are not sure about the volume of work around February.



  • Provides front line, direct contact with clients and customers. This is done through receiving or placing telephone calls, in addition to working faxes, electronic methods e-mail system of record task assignments, correspondence, mail, express delivery, reports, and project assignments.

  • Position serves as back-up resources to the Call Center Department, processing inbound calls as needed.

  • Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.

  • Recognizes consistent problem areas and reports to higher level for action.

  • Seeks to retain account and/or suggest and encourage use of other services and products.

  • Depending on area may promote and sell products and/or services and enter or confirm sales.

  • Responds in a timely manner.

  • Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

    Job Responsibilities:



    • Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects.

    • More experienced associates will be involved in root cause analysis of more complex inquiries and research.

    • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss.

    • Research and respond to inquiries and prepare responses to customers and clients.

    • Initially works in a single client/functional environment due to limited knowledge and skill set.

    • More experienced associates will work in a multi-client or multi-functional environment.

      Job Requirements:



      • High school diploma or equivalent

      • Customer service/call center experience


        Apply now for immediate consideration!!Please do not contact your local Kelly branch office as they are not filling this position.

        Keywords: Cusotmer Service; Customer Service Representative; CSR; Research Specialist; inbound calls; reliable; contract; #MD2019Why Kelly--?As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

        you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ

        each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a

        leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

        a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

        of workstyles, skill levels, and industries around the world.

        Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

        individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Springfield , Research Specialist (Customer Service Rep), Sales , Springfield, Ohio

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